Factory Second | Navy Backpack
To keep your bag looking its best over time, we encourage you to follow this guidance:
o1. Do not overfill the bag as this may permanently distort its shape.
o2. Avoid contact with water, grease, perfume and cosmetics. If your item becomes damp, dab it with a soft and light-coloured cloth to absorb moisture.
o3. As with any material, we recommend spills or stains be attended to and cleaned as soon as possible. Clean the outer with water, and if, if required, a small amount of non-toxic detergent. A similar approach can be used with the lining.
o3. Avoid prolonged exposure to heat and strong sources of light.
o4. Store your bag in the protective dust bag when not in use. If you no longer have the dust bag, do NOT store it in a plastic carrier bag.
o5. Do not store the bag anywhere too warm, humid or unventilated.
More comprehensive care advice can be found on our Product Care page.
If you wish to exchange or return your purchase, kindly inform us via email within 14 days of receiving your order.
Please email firstname.lastname@example.org with the subject line: "Return of order" and we will be in touch advising you of the next steps. Unfortunately we are not yet in a position to offer complimentary returns.
For further information see our returns information page here.